Frequently Asked Questions
Everything you need to know about our Italian craftsmanship and services.
Where are Velasca products made?
All our shoes and accessories are handcrafted in Montegranaro, Italy, by skilled artisans who use traditional techniques passed down through generations.
How do I determine my correct size?
We use standard European sizing. Since our shoes often have a generous fit, we recommend consulting our detailed Size Guide found on each product page or sizing down if you are between sizes.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Returns are free of charge from most countries to ensure you find the perfect fit risk-free.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days within Europe and 5-7 business days for international destinations via our premium couriers.
What types of leather do you use?
We exclusively use high-quality full-grain leather, suede, and smooth calfskin sourced from the finest Italian tanneries to ensure durability and a beautiful patina over time.
Can I have my Velasca shoes resoled?
Yes, most of our footwear is constructed using the Blake or Goodyear welt method, which allows the soles to be replaced by a professional cobbler, extending the life of your shoes.